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Consumer Safeguards


All retailers are required to conduct fair marketing and contracting practices, in accordance with the Code of Conduct for Retail Electricity Licensee ("the Code"). The Energy Market Authority (EMA) will not hesitate to take action against any retailers for non-compliance of the Code.

Important Points to Take Note

1. You should only buy electricity from retailers participating in Open Electricity Market.

Small businesses can only buy from participating retailers in Open Electricity Market.

Business consumers who are currently eligible to switch to a retailer can buy from any licensed electricity retailer.

2. You can switch back to buying electricity from SP Group at the regulated tariff.

Businesses with an average monthly consumption of less than 4,000 kWh (equivalent to monthly electricity bill of $800 or lower) can switch back to buying electricity from SP Group at the regulated tariff. Please check with your retailer on any early termination charges or other fees before switching back.

3. Your business can opt out of receiving marketing or promotional messages from electricity retailers:

  • Businesses can register in our Contact Opt-Out form to be placed in the Do Not Contact List.
  • Your privacy is important. If you receive any unsolicited calls, messages or visits by a retailer, inform EMA at ema_enquiry@ema.gov.sg or call 6835 8000.