IMPORTANT - PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE AND/OR USING ANY OF THE ONLINE SERVICES BEING OFFERED HERE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF ACCESS STATED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MUST IMMEDIATELY DISCONTINUE YOUR ACCESS OF THIS WEBSITE AND/OR THE USE OF ANY OF THE ONLINE SERVICES.

The services on this website is owned and provided by SP Services Limited (hereinafter called the "Service Provider"). These services may only be accessed by a website user (hereinafter called the"Customer") through the use of the customer's account, NRIC number and/or business registration number, user IDs and passwords.

  1. ACKNOWLEDGEMENT AND ACCEPTANCE OF TERMS AND CONDITIONS 

    The following terms and conditions comprise the entire User Agreement between the Customer who is visiting, registering and/or subscribing to the Service Provider, and supersedes all prior agreements between both parties regarding the subject matter contained herein.

    These terms and conditions shall govern the services, if any, to be provided herein or hereby by the Service Provider and the use of such services by the Customer. By completing the registration or subscription process and clicking the 'Finish' button and thereafter clicking the "I Accept" button, the Customer is deemed to be bound by all of the terms and conditions as follows:-

  2. DEFINITION OF TERMS [list in Alphabetical order]
    In this User Agreement the following terms, words and expressions shall have the meanings stated as follows:-

    I. "Account"

    the Customer's utility account number

    II. "Act"

    the Electricity Act or as applicable, the Public Utilities Act, as may be changed from time to time.

    III. "Affiliate"

    any related or associate company of SP Services Limited including their successors, assigns, employees and agents.

    IV. "Charges"

    all activation, connection, re-connection, subscription, usage, cancellation and administrative charges and other fees to be paid by the Customer for or relating to the Services. The Charges will be in accordance with the rates in our prevailing tariff tables available at our offices, customer service centre or other related venues.

    V. "Content"

    all information, text, sound, music, Software, photographs, videos, graphics, data, messages or other materials.

    VI. "EMA"

    Energy Market Authority, its successors and assigns.

    VII. "Regulatory Authority"

    EMA

    VIII. "Services"

    any market support services or utility services, any other services or products which we provide to you including any value-added features.

    IX. "Software"

    any software programmes including any upgrades provided as part of or accessed through the Services.

    X. "SP Services Intellectual Property"

    all copyrights, patents, trademarks, tradenames, logos, service marks and other intellectual property or proprietary rights in or related to us, any Service, our network, system or Equipment.

    XI. "Third parties"

    Content proprietors, SP Services Limited's affiliates and/or principals including,its successors, assigns, employees and agents.

    XII. "us" or "we" or "our"

    SP Services Limited or any of its Affiliates and includes their successors, assigns, employees and agents.

  3. XIII. "User Agreement"

    the agreement between the Customer and the Service Provider comprising the Terms & Conditions of Use, the Privacy Policy, Disclaimer, Indemnity, any documents referred to in these Terms & Conditions of Use, any Customer Service Warranty applicable to the Services and any service agreement, application form, any other terms and conditions that the Customer and the Service Provider may have agreed or accepted from time to time.

    XIV. "you" or "your"

    the Customer, the person who uses or intends to use the Services (including his or its successors and permitted assigns) and anyone appearing to us to be acting with that person's authority or permission.

  4. LOGIN NAME, PASSWORD AND ACCOUNT

    If you use this website, when and where applicable, you are responsible for maintaining the confidentiality of your User ID, password and Account and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your User ID, password and Account. If you are under 18, you may use this website only with involvement of a parent or guardian. SP Services Limited and its affiliates reserve the right to refuse service, terminate Accounts, remove or edit Content, or cancel applications in their sole discretion.

    You are responsible for all actions taken with your User ID, password and Account. Therefore we do not recommend that you disclose your User ID, password and Account to any third parties. If you choose to share your User ID, password and Account or your information with third parties to provide you additional services, you are responsible for all actions taken with your User ID, password and Account and therefore you should review that third party's privacy policy. The Customer will be responsible for the use of their Account, whether or not authorised by the Customer. Note that if you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf.

    The Customer shall immediately notify SP Services Limited if it comes to their knowledge that their password has been compromised or there has been unauthorised use of their Account.

    SP Services Limited shall not be liable for any damage or loss of any kind suffered by the Customer as a result of unauthorised use of their User ID, password and Account.

  5. SP SERVICES INTELLECTUAL PROPERTY

    Except as otherwise expressly stated herein, the copyright and all other intellectual property in the Contents of this website (including, but not limited to, all design, text, sound recordings, images or links) are the property of SP Services Limited and/or the respective third party proprietors identified in this website. No licence or right is granted and your access to this website and/or use of the online services should not be construed as granting, by implication, estoppel or otherwise, any license or right to use any trade marks, service marks or logos appearing on the website without the prior written consent of the Service Provider or the relevant third party proprietor thereof. As such, the same Contents may not be reproduced, transmitted, published, performed, broadcast, stored, adapted, distributed, displayed, licensed, altered, hyperlinked or otherwise used in whole or in part in any manner without the prior written consent of the Service Provider. Save and except with the Service Provider 's prior written consent, no such trade mark, service mark or logo may be used as a hyperlink or to mark any hyperlink to any of the Service Provider's website or any other website.

  6. LIMITED PERMISSION TO COPY

    You are permitted to print or download extracts from these pages for your personal use only. Any copies of these pages saved to disk or to any other storage medium may only be used for subsequent viewing purpose or to print extracts for personal use. Any other use is strictly prohibited.

    By way of example, you may not:

      1. modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from or in any way exploit any of the Content, in whole or in part;
      2. use any of the services on this website or any element or portion thereof (including, without limitation, e-mail addresses of users) for any commercial purpose whatsoever;
      3. (whether directly or indirectly) create a database whether in electronic or structured manual form by regularly or systematically downloading or storing all or any part of these web pages whether or not for personal use.

    No part ofthis website may be reproduced or transmitted to or stored in any other website, nor may any of its pages or part thereof be disseminated in any electronic or non-electronic form, nor included in any public or private electronic retrieval system or service without SP Services Limited's prior written permission.

  7. ELECTRONIC COMMUNICATIONS 

    When you visit www.openelectricitymarket.sg or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

  8. ELECTRONIC FORM

    SP Services Limited and you agree that these Terms and the Conditions of Use in electronic form constitute a written document and therefore you undertake not to dispute or challenge the validity or enforceability of these Terms and Conditions of Use on the grounds that it is not a written document and SP Services Limited and you hereby waive any such right you may have at law.

  9. OTHER BUSINESSES

    www.openelectricitymarket.sg may provide links to websites of affiliated companies and certain other businesses and/or third parties. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the Content of their websites. SP Services Limited does not assume any responsibility or liability for the actions, product, and Content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

  10. WEBSITE POLICIES, MODIFICATION, AND SEVERABILITY

    Please review our other policies, such as our Privacy Policy,Disclaimer, and Indemnification, posted on this website and/or stated below. These policies also govern your visit to www.openelectricitymarket.sg. We reserve the right to make changes to our website, policies, and these Terms & Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.

  11. TERMS & CONDITIONS OF USE, NOTICES, AND REVISIONS

    If you choose to visit www.openelectricitymarket.sg, your visit and any dispute over privacy is subject to our Privacy Policy and our Terms & Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of Singapore. If you have any concern about privacy at www.openelectricitymarket.sg, please send your feedback to SP Services Limited. You may use the feedback channels listed on this website.

  12. INFORMATION FROM OTHER SOURCES

    Examples of information we receive from other sources include updated delivery and address information from our principals or other third parties or government bodies, which we use to correct our records and deliver your next communication more easily; Account information for which we provide technical, fulfillment, advertising, or other services; and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

  13. MISCELLANEOUS

    The information and materials herein are subject to change (including, without limitation, modification, deletion or replacement thereof) without notice. SP Services Limited may terminate your access to this website and/or your use of the online services at any time without notice and without assigning any reason therefore.

  14. GOVERNING LAW AND JURISDICTION

    Nothing herein shall be construed as a representation by SP Services Limited and/or its affiliates that the information and materials contained in or accessed through this website is appropriate or available for use in geographic areas or jurisdictions other than Singapore. By accessing this website and/or using the online services, you agree that such access and/or use, as well as these Terms and Conditions of Use, Privacy Policy, Disclaimer, Indemnification shall be governed by, and construed in accordance with, the laws of Singapore and you agree to submit to the exclusive jurisdiction of the Singapore courts.