For High Tension consumers, your LEW is required to be present.
If you are using an advanced meter, also known as a smart meter or Advanced Metering Infrastructure (AMI) meter, your electricity consumption will be read remotely for a final meter reading.
If you are buying electricity from a retailer, request your retailer to facilitate the closure of your MSS account. In addition, you should also check with your retailer on their requirements and procedures to terminate your electricity contract. Note that SP Group will require at least 8 business days' notice to process your request upon being notified by your retailer.
If you are buying electricity from the wholesale electricity market through SP Group, please submit the Termination of Supply for Contestable Consumer form to SP Group, giving at least 8 business days' notice for account closure. This form can be downloaded from here.
Please inform SP Group at least 7 business days in advance to close your MSS account.
When you decide to switch to buy electricity from a retailer, or from the wholesale electricity market, a new account - known as the Market Support Service (MSS) account - will be created with SP Group.
As SP Group is the Market Support Services Licensee, it will still continue to provide services to consumers who have switched electricity providers, such as meter reading, meter data management, and other services.
