Your privacy is important to SP Services Limited. We are committed to maintain the confidentiality of the personal information that you give us through this website. Note that SP Services Limited may disclose to third parties certain aggregate information contained in your registration applications. The Service Provider will release Account and other personal information when we believe that the release is appropriate to comply with the law; enforce or apply our Terms & Conditions of Use and other agreements and/or policies; or protect the rights, property, or safety of www.openelectricitymarket.sg, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy. This Policy applies to all who visit our websites or use our online services.

  1. We will only collect personal information from you for the purpose of giving you better service. We use information in the file we maintain about you, and other information we obtain from your current and past activities on the website, to resolve disputes, troubleshoot problems and enforce our User Agreement. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your information to identify users using multiple User IDs or aliases, if any.
  2. You agree that we may use personally identifiable information about you to improve our marketing and promotional efforts, to analyse website usage, improve our Content and product offerings, and customise our website's Content, layout, and services. These uses improve our website and better tailor it to meet your needs.
  3. Only authorised staff will have access to your personal information.
  4. To serve you well, we may from time to time work with organisations including SP Services Limited-related companies or affiliates to offer other products and services to you. These companies will be required to conform to our privacy policy standards.
  5. You agree that we may use your information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, and communications relevant to your use of the website. By accepting the User Agreement, you expressly agree to receive this information.
  6. Like most websites, we may use cookies to "remember" information about your preferences. You can set up your web browser to accept or reject cookies.
  7. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the website, we may collect such information into a file specific to you.
  8. We may amend this Policy from time to time and will place any such amendments on this website. This Policy is not intended to, nor does it, create any contractual rights between the Service Provider and the customer.

www.openelectricitymarket.sg uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including "firewalls" and Secure Socket Layers (SSL). SP Services Limited treats data as an asset that must be protected against loss and unauthorised access. We employ many different security techniques to protect such data from unauthorised access by users inside and outside the company. However, due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your information that they collect from our website. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications will always remain private.

IMPORTANT: By accessing this website and any of its pages you are agreeing to the terms set out in the Terms & Conditions of Use and the Privacy Policy.

DISCLAIMERS

Certain links on www.openelectricitymarket.sg and services may lead to websites not operated by or under the control of SP Services Limited. The Customer shall access such websites at their own risk and SP Services Limited accepts no responsibility or liability for any damage caused or alleged to be caused by or in connection with the use of the material contained on those websites. Some parts of the website may contain advertising or other material submitted to www.openelectricitymarket.sg by third parties. Advertisers are responsible for ensuring that material submitted for inclusion on the website complies with international and national law. SP Services Limited will not be responsible for any error, omission or inaccuracy in advertising material. www.openelectricitymarket.sg does not intend links or advertising material to be referrals or endorsements of the linked entities and the links are provided for convenience. When the Customer or any other person or entity agree or request to be linked, the Customer or any other person or entity agree that any access to and/or use of such linked website is entirely at their own risk.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the site so long as the link does not portray the Service Provider, its affiliates, or the services in a false, misleading, derogatory, or otherwise offensive manner. You shall not use any of the Service Provider’s logos or other proprietary graphic or trademark as part of the hyperlink without the Service Provider’s written permission.

The Service Provider may or may not give such approval at its absolute discretion. In normal circumstances, the Service Provider may only approve a hyperlink which displays plainly our name or website address. Any use or display of logos, trade names and trademarks as a hyperlink will not be approved unless in very exceptional circumstances and may be subject to a fee as the Service Provider may determine at its absolute discretion.

The Service Provider is not responsible for the setup of any hyperlink from a third party website to any website of the Service Provider. Any links so set up shall not constitute any form of co-operation with, or endorsement by, the Service Provider of such third party website. Any link to our website shall always be an active and direct link to our website and shall be made directly to the home or front page of our website.

The Service Provider is not liable for any loss or damage incurred or suffered by you or any third party arising out of or in connection with such link. The Service Provider reserves the right to rescind any approval granted to link through a plain-text link or any other type of link, and to require the removal of any such link to any of our websites, at our discretion at any time.

This website and its Contents is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, SP Services Limited makes no and expressly disclaims all representations or warranties of any kind, express or implied, including without limitation to the implied warranties of satisfactory quality, fitness for a general or particular purpose, title (save for www.openelectricitymarket.sg's own products, if any), non-infringement and authenticity of any material or claim, and to any implied warranty arising from the course of dealing or usage or trade.

The Contents of this website are only for general information or use. They do not constitute advice and should not be relied upon in making (or refraining from making) any decision. No oral advice or written information given by www.openelectricitymarket.sg or its officers, directors or employees shall create a warranty nor shall the customer rely on any such information or advice.

SP Services Limited does not warrant that the website or services provided will meet all or any of the customer's requirements. In particular, SP Services Limited does not warrant that the website or its services will always be available, accessible, complete, uninterrupted, timely, secure or error free. Further, SP Services Limited makes no warranty that the Contents of the website are free from infection by viruses or anything else, which has contaminating or destructive properties.

In no event shall the Service Provider be liable to the Customer or any other party for any damages, losses, expenses or costs whatsoever (including without limitation, any direct, indirect, special, incidental or consequential damages, loss of profits or loss opportunity) arising in connection with the Customer's use of this website, or reliance on any information, materials or online services provided at this website, regardless of the form of action and even if the Service Provider had been advised as to the possibility of such damages.

INDEMNIFICATION

The Customer hereby agree to defend, indemnify and hold harmless SP Services Limited, its affiliates, employees, agents, third party content providers and licensors from and against all damages, claims, expenses and costs (including indemnification of legal costs on a full indemnity basis arising out of the Customer's use of the www.openelectricitymarket.sg website and services) suffered or incurred by the Service Provider in connection with or arising from (1) the Customer's access of this website and/or use of the online services, or (2) any other party's access of this website and/or use of the online services using the Customer's User ID and/or Account and/or password, or (3) the Customer's breach of any of these Terms and Conditions of Use, or (4) any other party's breach of any of these Terms and Conditions of Use where such party was able to access this website and/or use the online services by using the Customer's User ID, and/or password, and/or Account.