Depending on your contract agreement, your existing retailer may use the security deposit collected to offset your final bill. Any remaining amount will be refunded to you no later than 30 days from the settlement of your final bill. The mode of the security deposit refund will depend on your existing retailer. You may wish to check with them directly.

Please check with your existing retailer on the treatment of your security deposit with them. Depending on your contract agreement, your existing retailer may use the security deposit collected to offset your final bill. Any remaining amount will be refunded to you no later than 30 days from the settlement of your final bill. The mode of the security deposit refund will depend on your existing retailer.

Retailers will usually request consumers to provide their past electricity bills for reference. Alternatively, retailers may determine the amount based on the National Average Monthly Consumption published on SP Group's website.

Depending on your contract agreement, your existing retailer may use the security deposit collected to offset your final bill. Your retailer is required to refund any remaining security deposit to you no later than 30 days from the settlement of your final bill.

Currently, SP Group collects a security deposit from all consumers when they open their utilities account. The security deposit covers electricity as well as non-electricity (i.e. water and town gas) services. The amount of security deposit required by SP Group from residential consumers is published at: https://www.spgroup.com.sg/faq?getQues=security+deposit. When you switch to buy electricity from an electricity retailer, the security deposit with SP Group will be split between your electricity and non-electricity accounts. The amount of security deposit allocated to your electricity account (65% of the security deposit) will be used to offset any outstanding charges with SP Group. Any remaining security deposit allocated to your electricity account will be used to offset future non-electricity charges. Alternatively, you may request SP Group to refund the remaining security deposit allocated to your electricity account to you.

Your retailer should not be collecting more than twice your average monthly electricity bill as a security deposit from you.

Your security deposit will be allocated as such: 65% of your security deposit will be allocated to your electricity account, and the remaining 35% to your non-electricity accounts. This split is based on the average monthly bill size for electricity and non-electricity services across all residential consumers.

When you buy electricity from a retailer, you may or may not need to provide a security deposit to your retailer. Some may require a security deposit and others may not. Please check with your retailer before making the switch.