Advanced meters, also known as smart meters or Advanced Metering Infrastructure (AMI) meters, are digital meters which allow electricity consumption to be tracked at half-hourly intervals. The consumption data will be transmitted via a wireless network for billing purposes. They allow for electricity consumption to be tracked and read at half-hourly intervals. This will help consumers better understand and manage their consumption patterns. In addition, the consumption data obtained via these meters can also help retailers offer pricing plans that best meet the needs of consumers.

Consumers are not allowed to install their own meters. SP Group is responsible for the installation and maintenance of all meters, including advanced meters for all consumers.

Consumers do not have to change the advanced meter already installed in their premise when they switch to another retailer.

You can switch off your incoming supply via the circuit breaker located after the advanced meter. If you decide to switch off your power supply by turning off the incoming circuit breaker before the meter at the meter board, it will affect the communications connectivity of the advanced meter. Hence you will have to inform SP Group at least 7 business days in advance before you perform this temporary disconnection.

If your meter is faulty, SP Group will estimate your consumption using the methodology set out in the Metering Code issued by the Energy Market Authority (EMA), and bill you based on the estimated consumption. The Metering Code is available here.

If you wish to shut down your installation for a period of time due to unforeseen situations (e.g. fire outbreak) and no de-energisation is required, you will need to inform SP Services at least 7 business days in advance with the supporting documents. Otherwise you will be billed based on the estimated consumption during the shutdown period.

If you require a de-energisation of installation for the shutdown, you or your retailer (on behalf of you) will have to make an application to SP PowerAssets for the shutdown.

As a business consumer, you will need to install an advanced meter, also known as a smart meter or Advanced Metering Infrastructure (AMI) meter, when you choose to buy electricity from a retailer or buy from the wholesale electricity market. This meter will allow you to track your half-hourly electricity consumption. A meter installation fee (inclusive of prevailing GST) will be chargeable. Details are available under Market Support Service Charges.

During the meter installation, there will be a temporary supply disruption of up to 30 minutes while SP Group is performing a change in meter. You will be notified in advance of when the installation will take place. There will be no downtime if there is no change in meter during the switch. For larger business consumers, there may be no supply interruption during the installation of the meters.