Please refer to your contract agreement or Fact Sheet if there is an automatic renewal clause. Alternatively, you can check with your retailer directly.

Yes. Please first check if your existing contract will be automatically renewed or otherwise. Refer to the Contract Expiry and Renewal section on the next steps.

Yes, you will need to inform your new retailer of your existing contract's expiry date.

You can terminate the auto-renewed contract within 30 calendar days of the new contract’s commencement date, by giving your retailer at least 30 calendar days advance notice. In such instances, you are not required to pay any early termination charges or applicable fees.

For example, if you commence your auto-renewed contract on day T, you have up to T + 30 calendar days to inform your retailer that you wish to terminate the renewal without any early termination charges or fees. Your retailer will assist to terminate your contract no earlier than T+60 calendars days, depending on the terms of your contract.

If your existing contract has an automatic renewal clause, it will be automatically renewed upon expiry. However, you can terminate the renewed contract within 30 calendar days of the commencement date, by giving your retailer at least 30 calendar days advance notice. In such instances, you are not required to pay any early termination charges or applicable fees. 

For example, if you commence your auto-renewed contract on day T, you have up to T + 30 calendar days to inform your retailer that you wish to terminate the renewal without any early termination charges or fees. Your retailer will assist to terminate your contract no earlier than T+60 calendars days, depending on the terms of your contract.

If your existing contract is not automatically renewed, you will be switched back to buying electricity from SP Group at the regulated tariff upon contract expiry.

The renewed electricity rate offered may not be the same, but it will be lower than the prevailing regulated tariff at the point of contract renewal. Other contractual terms, such as the security deposit and early termination charges, will be the same or better than your existing contract.

All households are allowed to switch back to buying electricity from SP Group at the regulated tariff. Please check with your retailer if there are any early termination or auto-renewal clauses.

Please check the terms and conditions of your current contract to determine if there are any costs, and terms and conditions associated with switching to another retailer (e.g. early termination charges).

There are two standard price plans to choose from: Fixed Price and Discount Off the Regulated Tariff plans. You can compare these prices plans using our Price Comparison Tool before contacting your preferred retailer to find out more or to sign up for a price plan.

You will receive a notification from SP Group about the switch (via letter, email and/or SMS). Please check with your retailer if you did not receive the notification.

Before switching to a new retailer, you may submit your latest meter reading for the purpose of closing your electricity account with your current provider. SP Group and/or your new retailer will let you know when and how to do so. The window period is usually between 1 and 3 business days before the new contract’s start date.

You can submit your final meter reading via these channels:

(1) Online Form on the Open Electricity Market Website 

(2) Call SP Group at 1800-222-2333. Please press 5 followed by 1 after selecting the language options to submit your meter reading. 

(3) Email choice@spgroup.com.sg, with a clear photo of your meter reading and meter number 

(4) WhatsApp to 9622 6557, with a clear photo of your meter reading and meter number

Note that if your meter reading is due on a weekend or public holiday, please use the online form on the Open Electricity Market website or call 1800-222-2333 to submit it instead.

It is not compulsory to submit your final meter reading when switching to a new retailer. SP Group will provide an estimated reading of your electricity consumption for your convenience.

If you do not wish for SP Group to estimate your meter reading, you may request for SP Group (via your retailer) to manually read your meter. A meter reading fee (inclusive of prevailing GST) will be chargeable. Details are available under Market Support Service Charges. 

Alternatively, you can submit your meter reading via the following channels:

1. WhatsApp to 9622 6557, with a clear photo of your meter reading and meter number
2. Email choice@spgroup.com.sg, with a clear photo of your meter reading and meter number
3. Online Form on the Open Electricity Market Website
4. Call SP Group at 1800-222-2333. Please press 4 after selecting the language options to submit your meter reading.

If your meter reading is due on a weekend or public holiday, please use the online form on the Open Electricity Market website or call 1800-222-2333 to submit it instead.

There are three simple steps to switch to a retailer.

Step 1:
Shop around and check out the price plans that retailers have to offer. You can compare their standard price plans on using the Price Comparison Tool to find one that best meets your needs.

Step 2: 
Contact your preferred retailer and ask for more information on the price plan you are interested in.

Before signing up with a retailer:
• Ask the retailer for a Fact Sheet on your preferred price plan and a Consumer Advisory that outlines the important things that you should be aware of before signing the contract.
• Look out for contractual terms such as contract duration, payment terms, security deposit early termination charges and auto-renewal clauses.
• Keep a copy of the contract for your reference.

Step 3:
​​​​​​​Sign up with your preferred retailer, who will then work directly with SP Group to perform the switch for you. Your contract will start as early as 5 business days after your retailer informs SP Group to make the switch.

Your contract can start as early as 6 business days after your retailer informs SP Group to make the switch.

Your latest meter reading is required to make the switch. Your retailer will advise you on how and when to submit your meter reading once you have signed your contract. Alternatively, SP Group will estimate it for you for your convenience.

To do so, you will need to inform your retailer during the sign up process. Your retailer will coordinate with SP Group directly to make the necessary arrangement based on your specified electricity supply start date.

Your retailer should notify you at least 10 business days before your contract expires. You can then choose either one of these options:

• Re-contract with your existing retailer, either on your current plan or a new plan

• Switch to a new retailer

• Switch back to SP Group

If your contract is automatically renewed, your retailer has to offer you a rate that is lower than the regulated tariff at the point of renewal.

You can terminate the renewed contract within 30 calendar days of the commencement date, by giving your retailer at least 30 calendar days advance notice. In such instance, you are not required to pay any early termination charges or applicable fees.

For example, if you commence your auto-renewed contract on day T, you have up to T + 30 calendar days to inform your retailer that you wish to terminate the renewal without any early termination charges or fees. Your retailer will assist to terminate your contract no earlier than T+60 calendars days, depending on the terms of your contract.

Please inform SP Group in advance if you are not able to be present, and make another appointment for the meter installation. SP Group will not install the meter unless you are present.

SP Group will make the switch on the contract start date but will estimate your final electricity consumption.

Electricity retailers can provide packages with different price plans and services to suit differing usage patterns. Apart from the price, you should consider how and when you will be billed, whether a security deposit is required, as well as the length of contract and penalties for early termination, if any.

If you buy from the wholesale electricity market, you will pay for electricity at prices that vary every half-hour. This option is riskier as you will face price fluctuations.

SP Group will endeavour to install the advanced meter within 1 month from receiving your request. Meanwhile, you can still start your contract using your existing cumulative meter.

SP Group does not impose any fees for switching to a retailer.

There will be no disruption to your electricity supply when you switch electricity retailers. If you choose to install an advanced meter, there will be a temporary supply disruption of up to 30 minutes while SP Group is changing your meter.