Codes of Practice

Code of Conduct for Retail Electricity Licensees

The Code of Conduct sets out the minimum standards of performance which the retail electricity licensees (namely, electricity retailers) are required to have to adhere when conducting retailing activities.

Market Support Services (MSS) Code

The MSS Code sets forth the minimum standards of performance, which SP Services has to adhere to when carrying out its operations. It also spells out the rights and obligations of the retail licensee, generation licensee, transmission licensee, and contestable consumers in respect of the market support services.

Metering Code

The Metering Code sets out the rights and obligations of the metering service providers and metered entities. It also lays out the technical specifications for meter installations and equipment.