You should contact SP Group at powerfeedback@spgroup.com.sg or call 1800-778-8888 for assistance.

Your electricity supply will stay the same even if you switch to a retailer. This is because SP Group will continue to operate the national power grid and deliver electricity to everyone.

Electricity is produced by the power generation companies. SP Group then transmits and distributes it to consumers through the national power grid.

Your electricity supply stays the same whether you switch to a retailer or not. This is because SP Group will continue to operate the national power grid and deliver electricity to everyone.

Your retailer cannot cut off your electricity supply. If your retailer wishes to stop selling electricity to you, your retailer is required to inform you at least 10 business days before terminating your contract. Thereafter, you will be automatically transferred back to SP Group at the regulated tariff. You can also choose to switch to a new retailer. There will be no disruption to the physical supply of electricity to your premises when you change retailers.